Frequently Asked Questions

Do you need a question answered? please email support .

Productions

How do I import crew?

Download and open this CSV example or this Excel example , in Excel (or another spreadsheet tool). If your file contains columns that Turnover doesn’t recognize, they will simply be ignored during import. Then upload it on the Crew page in Turnover.

To ensure a job is created for the crew member Department and Job Title must be filled out.

Processor: To ensure the correct processor is applied to a job, fill in the Processor Identifier column with one of the following values. If you need a version other than the current one, specify it in the Processor Version column.

  • NFF_REKLAME_NO_1999
  • NFF_SPILLEFILM_NO_2024
  • NFF_TVDRAMA_NO_2024
  • NFF_TVUNDERHOLDNING_NO_2024

Rate: Enter the crew member’s rate in the Rate column. In the Rate Interval column, specify whether the rate is per hour or per day. If the crew member sends invoices, add any value (e.g. “yes”) in the Invoicing column.

Date of Birth: Enter the crew member's date of birth in the Date of Birth column using the format YYYY-MM-DD. Rows with an invalid value in this column will import normally, but the date of birth will be skipped.

National ID and Bank Account: Enter the crew member's Norwegian national ID (fødselsnummer/D-number) in the National ID column and their bank account number in the Bank Account column. Rows with an invalid value in either column will import normally, but that specific field will be skipped.

Address: Fill in Address Line 1, Address Line 2, Postal Code, City and Country as needed. Country must be a two-letter ISO code (e.g. NO, SE, DK).

What is the production access levels?

Access Levels in a Production:
  • OWNER — The subscription holder. Full access to everything in the production.
  • PRODUCER — Same access as the Owner, but cannot delete the production.
  • ADMIN — Full management access, but cannot edit production details or edit access.
  • COORDINATOR — Has access to crew list but not accounting data.
  • CREW + — Can edit their own jobs. Handy for shorter productions.
  • CREW — Can clock hours on their jobs and access the front page of the production.
  • GUEST — Minimal access just for the purpose of clocking hours.

Roles, permissions and access.

Access Levels in a Company:
Action / Roles Owner / Producer Producer Admin Admin
View Company
Edit Company Details
Delete Company /
Manage Productions
Manage Access / Roles
Sign Entries
Manage Accounting / Payroll
Manage Employees

In addition, CREW+ or EMPLOYEE + can edit their own jobs, department and fee.

Permissions carry over to any productions the company may have. So if an admin get the permission Manage Employees, he/she can also manage crew members in a production. If you want to only give access on one production, see Production access levels.

What is public registration?

Public registration is a setting that allows employees to self-register to a production using a shareable link or code. When an employee registers this way, they are automatically created with CREW + access, which gives them permission to create jobs.

Their access level can later be changed to CREW if you want to remove these additional permissions. The registration link or code can be added to your callsheet to make onboarding quick and simple.

What is account code mapping?

Account code mapping defines which account a payment for a given salary type should be posted to in your accounting system. If your accounting system already handles this through salary types, you can ignore this in Turnover.

An account code can be mapped to a company, production, department, job title, crew member, or job - or any combination of these. If multiple mappings exist, the most specific one is used (for example, a job overrides a crew member).

A mapping can also be restricted to a specific salary type or a salary type category. These mappings have higher priority than mappings without salary type restrictions.

Example: You can map the department DIRECTOR and job title ASSISTANT DIRECTOR to account code 11-1214, and then overtime to 11-1215. This means everyone with that department and job title will use this account code. If a more specific mapping exists (for example on the crew member or job), that code will be used instead.

Note: Account code mapping is under development. Currently, you can only create mappings for crew members or jobs, and only without salary type restrictions. If you need more advanced mappings, please contact support.