Frequently Asked Questions

Do you need a question answered? please email support .

Account

How do I get started?

Start by creating an account.

Now your ready to create jobs and clock hours.

If your invited to use Turnover by a Production, make sure your signing up with the same e-mail as the production invited you on or ask them to update the e-mail to your current account.

How do I change my password?

You can change your password in 2 ways:

  1. From the login screen, click Forgot Password and follow the instructions.
  2. While logged in, go to Settings → Security and change Password.

How do I set default job data?

You can set your default job data as department, job title, invoicing and social costs from Settings → Preferences.

Note: You can only choose between departments and job titles that already exists as a presets in Turnover. If you feel that your position has been left out, send us an email, so we can add it for you.

How do I unsubscribe?

Go to Subscription in your account menu, or navigate directly to your subscription page.

Choose Cancel now to end your subscription immediately, or Cancel at period end to keep access until your current billing period runs out, then click Cancel subscription.