Frequently Asked Questions

Do you need a question answered? please email support .

Day to day

How do I create a job?

Go to Jobs → Add Job:

  1. Enter the basic job details: production name, company, and your position.
  2. Set the contract rate and choose the interval — per hour or per day. The processor adjusts for workday hours automatically.
  3. Choose if you’re invoicing from your own company or getting a salary from the employer. If invoicing, set your social cost percentage.
  4. Select a processor to calculate your work hours into a fee.

If your production uses Turnover, they’ll add the job for you — just check if its according to contract. Once tje first first workday is approved, the job can not change.

How do I clock in/out?

You can clock in/out in 3 ways:

  1. Dashboard / Jobs — Click the status icon, clocked in times on a job entry or Clock in / out.
  2. Jobs → Add Days — to add multiple days at once (limited input options available).
  3. Jobs → CSV Import — to upload entries in bulk. Contact support for an example file.

If you only want to clock in, leave the clock out time blank.

See: Overrides and Default overrides.

What is a processor?

A Processor is responsible for converting job and workday (job entry) details into a payable fee. Without a processor, Turnover can’t calculate the payment for a workday.

Some calculations depend on information from other days — for example, weekly average calculations or turnover — so Turnover will keep re-checking the fee to ensure it’s up to date until the approval process has started.

If you change the processor, the calculated fees for your workdays may change. This can happen until the job is archived or the workday is sent for approval by the production.

What does the status icons mean?

General icons:

  • Active job — provides a shortcut to your dashboard.
  • On the Clock — you are clocked in.
  • Job entry — represents recorded hours for a job.

Entries in a production will also have these icons:

  • Approved — entry has been approved.
  • Rejected — entry was rejected.
  • Adjusted — sent, rejected, then corrected for new review.
  • In progress — entry is being reviewed.
  • Sent — submitted, awaiting review.
  • Not sent — entry has not been submitted yet.

How do I import days?

Download and open this CSV example or this Excel example , in Excel (or another spreadsheet tool). If your file contains columns that Turnover doesn’t recognize, they will simply be ignored during import. Then upload it on the Job page in Turnover.

During import, you will be sent to a pre-filled Add days view to review the data before saving. Because of this, the following limitations apply:

  • Days longer than 24 hours cannot be imported correctly.
  • Only Date, In, Out, and Public comment will be imported. Overrides are currently not supported.
  • You may add comment lines to the file, provided that each line contains the same number of semicolons and does not start with JobEntry or entry.